Returns Policy for Great Solutions, LLC

If you are not 100% satisfied with your purchase, we will be happy to accept a return for refund according to our refund policy.

You can return your purchase for up to 30 days from the date of signed delivery unless a different refund policy below applies.  Products must be in the same condition you received them in and in the original box.  Please contact us via email or phone to get an RMA prior to returning and write the RMA number on the box.Some products are non refundable or manufacturers and may be subject to a restocking and/r shipping fee.

*Ion Cleanse Footbaths have a 30 day trial period with a 100% refund within 30 days of receiving the unit.  Customer is responsible for getiing an rma and shipping the unit back within the 30 day period.  Refund will be processed within 14 working days.

The Wellness Pro/Tens Unit has as 30 day trial period with a 10% restocking fee if returned. Most Insurance will reimburse with prescription.

SCIO & Indigo has a 3 days after delivery refund policy.

Hyperbaric Chambers, Massage Beds, Chi Machines, Evolution, Therasauna, Jacuzzis and Nutritional Products sales are final.

Kangen Water has a 3 day refund policy.

Bio Mat Return Policy is:

a) 7 days after receipt, returned for a full refund or exchange.

b) after 8 days and up to 14 days of receipt, returned for 70% refund or exchange only

c) after 15 days, and up to 30 days of receipt, for 50% refund or exchange.

Nutritional Products are non refundable

After 31 days, there is no refund or exchange

A return authorization form must be completed before any returns can be accepted.

Your refund can take up to two weeks to process your return, however, in most cases you will receive a refund more quickly. The customer must return the product for credit.

If you need to return an item, simply call us or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We include Free shipping to continental U.S. addresses on most products.  International Orders and Hawaii may have additonal shipping charges. See product details for more information.

If any damage occurs during shipping, it is the customers respnsibility to report the damange to Great Solutions, LLC within 3 days so insurance claims can be filed timely.  Customer is responsible for any return shipping.