Returns Policy for Great Solutions, LLC
If you are not 100% satisfied with your purchase, we will be happy to accept a return for refund according to our refund policy.
You can return your purchase for up to 30 days from the date of signed delivery unless a different refund policy below applies. Products must be in the same condition you received them in and in the original box.
Please contact us via email or phone to get an RMA prior to returning and write the RMA number on the box. Some products are non refundable and others may be subject to a restocking and shipping fee.
*Ion Cleanse Footbaths have a 60 day trial period with a 100% refund within 60 days of receiving the unit. Customer is responsible for getting an rma and shipping the unit back within the 60 day period. Refund will be processed within 14 working days from when product is received.
Saunas, EMF Products (GiaWellness), Vibration Machines, Chi Machines,Tent Saunas, rebounders and Nutritional Products sales are final. No Refunds once product is shipped.
If Great Solutions issues an RMA for special circumstances then cancellation or restocking fees may apply in addition to shipping charges. Customer must return the merchandise in new resaleable condition and pay for shipping.
SCIO & Indigo has a 3 days after delivery 100% refund policy.
Hyperbaric chambers have a 15 day return policy and must be like new in resaleable condition. Shipping charges will apply.
Bio Mat/Alkalife Return Policy is:
a) 7 days after receipt, returned for a full refund or exchange less shipping.
b) after 8 days and up to 14 days of receipt, returned for 70% refund or exchange only less shipping.
c) after 15 days, and up to 30 days of receipt, for 50% refund or exchange less shipping.
Avacen Refund Details:
The AVACEN 100 is equipped with an internal compliance monitoring system that will keep track of usage. To qualify for 100% reimbursement of your payment including initial shipping and taxes you will need to: (1) follow our clinically proven use protocol of 15 minutes twice daily (once before 10 am and once after 8 pm) for 30 days; (2) start using the AVACEN 100 within 3 days of delivery; (3) obtain an RMA from customer service and ship it back within 40 days of delivery and (4) return the AVACEN 100 in a like new condition, including manuals and re-packed in original shipping container. Should you not comply with (1) and (2) above but follow (3) and (4), you can still return the device but your reimbursement will be purchase price less shipping and a 20% refurbishing fee.
Juicers/Blenders/Slicers or any Kitchen products
Unauthorized returns will be refused without question. Great Solutions must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid for 30 days from the issue date.
After 31 days from receipt, there is no refund or exchange
A return authorization form must be completed before any returns can be accepted. Customer is responsible for any return shipping and must insure the product for the amount paid in case of loss or damage.
Your refund can take up to two weeks to process once the product is received, however, in most cases you will receive a refund more quickly. The customer must return the product to get credit.
If you need to return an item, simply call us or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We include Free shipping to continental U.S. addresses on most products. See product page for details on shipping. International Orders and Hawaii may have additional shipping charges.
Customer is responsible for any return shipping fees.
If any damage occurs during shipping, it is the customers responsibility to report the damage to Great Solutions, LLC within 3 days so insurance claims can be filed timely. Customer is responsible for any return shipping costs.